Terms & Conditions of Service

Who These Terms Apply To

In these Terms and Conditions:

• “Clinic”, “we”, “us”, “our” means J Artistry Body & Wellness Clinic, trading name of the business operated by Joanna Karto, Arches Estate, Spon End, Coventry, CV1 3JQ.
• “Client”, “you”, “your” means any individual who books or receives services from the Clinic.
• “Services” means all treatments, consultations, assessments, programmes, and wellness services provided by the Clinic, including but not limited to: body transformation treatments, recovery therapy, personal care and cosmetics, IV vitamin therapy, preventative health screening, and occupational wellness services.
• “Booking” means any confirmed appointment made via our online booking platform (Acuity Scheduling), by telephone, or by WhatsApp.
• “Treatment Plan” means the personalised clinical plan developed for you following your initial consultation.

Our Services

J Artistry Body & Wellness Clinic provides private non-surgical body, wellness, and clinical services. We do not provide services on behalf of the NHS. All services are provided by trained and qualified practitioners.

2.1 Non-Medical Nature of Certain Services

While some of our services involve clinical health screening and assessments carried out by a healthcare practitioner, the Clinic does not diagnose medical conditions, prescribe medication, or provide emergency medical care. Our services are complementary to, and do not replace, the care provided by your general practitioner (GP) or any other registered medical professional.

2.2 Consultation Requirement

All new clients are required to complete a clinical consultation before any treatment commences. This allows us to assess your suitability, take a relevant health history, and design a treatment plan that is appropriate and safe for you. We reserve the right to decline to provide a treatment if, in our professional clinical judgement, it is not suitable or safe for a particular client.

2.3 Informed Consent

Before undergoing any treatment, you will be required to provide informed consent. This means you will be given clear information about the nature of the treatment, its intended benefits, any associated risks or side effects, and available alternatives. You must sign a consent form prior to treatment. Treatment will not proceed without your written consent.

2.4 Service Variations

We reserve the right to modify, withdraw, or update any of our service offerings, pricing, or treatment protocols at any time, subject to reasonable notice. Any such changes will not affect existing bookings unless required for safety reasons.

How Bookings Work

3.1 Appointment-Only Service

The Clinic operates strictly on an appointment-only basis. We do not accept walk-in clients. All appointments must be booked in advance via our online booking system (Acuity Scheduling), by telephone on +44 7591 092255, or by WhatsApp on +44 7591 092255.

3.2 Booking Confirmation

A booking is confirmed once you have received written or digital confirmation from the Clinic. Confirmation of an appointment constitutes a contract between you and the Clinic for the provision of the booked service, subject to these Terms.

3.3 Accuracy of Information

When booking, you agree to provide accurate, complete, and current information about yourself, including your health history and any conditions that may be relevant to the treatment you are booking. Providing false or misleading health information may put your health and safety at risk and may constitute grounds for termination of services.

3.4 Minimum Age Requirement

You must be aged 18 years or over to book and receive services at the Clinic without parental or guardian consent. Clients aged 16–17 may be seen for certain services with the written consent of a parent or legal guardian, who must accompany the client at the appointment. We do not provide services to clients under the age of 16.

Appointment Cancellation & Changes

4.1 Cancellation Notice Required

We require a minimum of 24 hours’ notice to cancel or reschedule any appointment. Notice must be provided by telephone, WhatsApp, or email during our operating hours (Monday to Friday 9am–7pm, Saturday 9am–5pm).

4.2 Late Cancellations

If you cancel your appointment with less than 24 hours’ notice, we reserve the right to charge a late cancellation fee of up to 50% of the treatment cost. This fee reflects the costs we incur in reserving clinical time, preparing for your appointment, and the inability to fill the appointment slot at short notice.

4.3 Non-Attendance (No-Show)

If you do not attend your appointment without any prior notice, the full treatment fee may be charged and any deposit paid will be forfeited. Repeated no-shows may result in the Clinic requiring full prepayment for all future bookings or declining to accept further bookings from you.

4.4 Rescheduling

You may reschedule your appointment at no charge, provided you give at least 24 hours’ notice. We will endeavour to accommodate your preferred rescheduled date and time, subject to availability.

4.5 Cancellation by the Clinic

We reserve the right to cancel or reschedule your appointment in exceptional circumstances, including but not limited to: practitioner illness, facility issues, or safety-related reasons. Where we cancel your appointment, we will provide as much notice as possible and offer you the next available appointment, or a full refund of any advance payment made.

4.6 Your Statutory Rights

Nothing in this cancellation policy affects your statutory rights under the Consumer Rights Act 2015. Where you have booked a service online or by telephone (i.e. off-premises or at a distance), you may have a right to cancel within 14 days under the Consumer Contracts Regulations 2013, unless the service has already begun with your agreement prior to the expiry of the 14-day cooling-off period, or the service falls within an applicable exemption.

Fees and Payment Terms

5.1 Pricing

All treatment and service prices are as stated on our website and booking platform at the time of booking, or as confirmed to you directly by the Clinic. Prices are quoted in Pounds Sterling (GBP) and are inclusive of VAT where applicable. We reserve the right to update our pricing at any time; any price changes will not affect existing confirmed bookings.

5.2 Payment

Payment is due at the time of your appointment unless a deposit or prepayment arrangement has been agreed in advance. We accept payment by cash and major debit and credit cards. We do not accept personal cheques.

5.3 Deposits

For certain treatments or treatment packages, we may require a non-refundable deposit at the time of booking. The deposit amount will be communicated to you at the time of booking and deducted from the total treatment cost. Deposits are non-refundable in the event of a late cancellation or no-show, as described in Section 4.

5.4 Treatment Packages

Where you purchase a package of multiple treatment sessions, the package must be used within the agreed timeframe (as communicated at the time of purchase). Unused sessions in a package are non-refundable after the expiry date unless there are exceptional circumstances, at the Clinic’s discretion. Sessions within a package are personal to the named client and cannot be transferred to another person.

5.5 Failed Payments

If a payment fails or is disputed after a service has been provided, we reserve the right to pursue recovery of the outstanding amount and may refer the matter to a third-party debt recovery service. We will always endeavour to resolve payment disputes informally before taking formal action.

Your Responsibilities

6.1 Disclosure of Medical Information

You are responsible for disclosing all relevant medical information to the Clinic, including existing health conditions, current medications, known allergies, recent surgical history, pregnancy, or any other factors that may affect your suitability for treatment. Failure to disclose relevant medical information may affect the safety of your treatment and may result in the Clinic being unable to proceed or continuing at your own risk.

6.2 Changes to Health Status

If your health status changes between appointments (e.g. new diagnosis, new medication, recent surgery), you must inform the Clinic prior to your next appointment. It is your responsibility to ensure your health information on file remains accurate and up to date.

6.3 Contraindications

Certain treatments have contraindications (conditions that make a treatment inadvisable or unsafe). If a contraindication applies to you, the Clinic may decline to provide a specific treatment, modify the treatment to make it safe, or refer you to your GP for guidance. We will always act in your best clinical interest.

6.4 Arrival at the Clinic

Please arrive on time for your appointment. If you arrive significantly late, the Clinic reserves the right to shorten or reschedule your appointment as appropriate, without a reduction in fee. Please arrive in a clean, hygienic condition appropriate to the treatment you are receiving.

6.5 Conduct on Premises

We ask that all clients behave respectfully and professionally on our premises. The Clinic reserves the right to refuse service or terminate a treatment session in the event of abusive, aggressive, or inappropriate behaviour. In such circumstances, no refund will be provided for the affected session.

Treatment Outcomes

We are committed to delivering high-quality clinical services and to setting realistic expectations at consultation. However, we cannot guarantee specific outcomes or results from any treatment. Individual results depend on a wide range of factors, including your physiology, health status, lifestyle, compliance with aftercare instructions, and the number of sessions completed.

Results communicated during consultation or on our website are indicative only and based on typical outcomes. They do not constitute a guarantee, warranty, or promise of any specific result. Where a client is dissatisfied with the outcome of a treatment, we encourage them to contact us to discuss their concerns (see Section 11).

Post-Treatment Responsibilities

Following any treatment, we will provide you with aftercare guidance specific to the treatment received. It is your responsibility to follow this guidance carefully. Failure to follow aftercare instructions may affect your results, delay recovery, or cause adverse effects. The Clinic cannot accept responsibility for outcomes that are adversely affected by the client’s failure to follow reasonable aftercare advice.

If you experience any unexpected or concerning symptoms following treatment, you must contact the Clinic promptly. In the event of a medical emergency, you must contact the emergency services (999 or 111) immediately.

Our Content & Brand

All content on the Clinic’s website and marketing materials, including text, images, logos, treatment names, and clinical methodologies (including the J Artistry Total Lift™ and the J Artistry Fat Reduction Method™), is the intellectual property of J Artistry Body & Wellness Clinic and is protected by UK copyright law.

You may not reproduce, distribute, or use any of our content without our prior written consent. The use of our registered or unregistered trademarks without authorisation is prohibited.

Our Liability to You

The Clinic carries appropriate professional indemnity and public liability insurance. We are committed to providing safe, professional, and high-quality services. However, we must set out the limits of our liability in accordance with applicable UK law.

We do not exclude or limit our liability to you where it would be unlawful to do so under the Consumer Rights Act 2015 or otherwise. This includes:

• Liability for death or personal injury caused by our negligence
• Liability for fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by law

Subject to the above, our total liability to you arising out of or in connection with these Terms or the provision of our services shall not exceed the total fees paid by you to the Clinic in the 12-month period immediately preceding the event giving rise to the claim.

We are not liable for any indirect, consequential, or economic losses, including loss of earnings, business opportunity, or reputational damage, except where such losses arise directly from our proven negligence or breach of contract.

How to Raise a Concern

We take all client concerns seriously and are committed to resolving complaints fairly and promptly. If you are unhappy with any aspect of the service you have received, we encourage you to follow our complaints procedure:

• Step 1 — Informal resolution: Contact us directly to discuss your concern. Many issues can be resolved quickly and informally. Contact Joanna Karto by email at info@jartistryclinic.com or by telephone on +44 7591 092255.
• Step 2 — Formal written complaint: If your concern cannot be resolved informally, you may submit a formal written complaint to us at the address below. We will acknowledge your complaint within 5 working days and provide a full response within 28 days.
• Step 3 — External escalation: If you remain dissatisfied following our response, you may seek redress through the following bodies depending on the nature of your complaint: Citizens Advice Consumer Service (0808 223 1133), Trading Standards (via your local council), or, if applicable, the relevant professional regulatory body.

How We Handle Your Personal Data

We collect, process, and store your personal data in accordance with the UK GDPR, the Data Protection Act 2018, and our Privacy Policy, which is available on our website. By using our services, you acknowledge that we will process personal data (including health data as Special Category data) as described in our Privacy Policy.

Your personal data will be used for the purposes of providing your treatment, maintaining clinical records, communicating with you about your appointments and care, and complying with our legal obligations. We do not sell your data to third parties.

Legal Framework

These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall remain in full force and effect.

Updating Our Terms

We reserve the right to update or amend these Terms and Conditions at any time. Updated Terms will be posted on our website with a revised “Effective Date”. For existing bookings, any material changes to the Terms will not apply retrospectively without your agreement.

Your continued use of our services after any changes to these Terms constitutes your acceptance of the revised Terms.